As a Dynamics 365 developer, you are always curious about the different license types across the Microsoft ecosystem, and if you’ve worked on enough projects, you’ve probably realized licensing can be surprisingly complex. Between figuring out what users need and ensuring solutions are cost-effective, there’s a lot more to consider than just “what features come with Sales or Customer Service.”
What makes things trickier is that Microsoft’s licensing guides, while thorough, are often buried in PDFs or change subtly with each release cycle. So here is a general overview of each major Microsoft Product:
To download a PDF version: Q2 2025 Developers’ Cheat Sheet – D365 Subscriptions
Dynamics 365 Sales
This module helps businesses manage their sales processes, from lead generation to opportunity tracking and closing.
For more information: https://www.purelycrm.com/dynamics365/sales/
Dynamics 365 Customer Service
This module helps companies manage customer service operations, ensuring a positive customer experience across different service channels.
For more information: https://www.purelycrm.com/dynamics365/customer-service/
Dynamics 365 Field Service
This module helps organizations manage their field service operations, including work order management, scheduling, and customer interactions on-site.
For more information: https://www.purelycrm.com/dynamics365/field-service/
Dynamics 365 (Marketing) Customer Insights
This module focuses on automating marketing processes, lead generation, customer engagement, and campaign management.
For more information: https://www.purelycrm.com/dynamics365/customer-insights/
Power Apps & Power Automate
The backbone of any CRM development, these are tools for app development, automation, and integration within the Dynamics 365 ecosystem and beyond.
For more information: https://www.purelycrm.com/power-platform/powerautomate/
Dynamics 365 Business Central
Business Central is an all-in-one business management ERP solution for small and mid-sized businesses, focusing on finance, operations, and project management.
For more information: https://www.endeavoursolutions.com/businesscentral/
If you’re building solutions, be curious about licensing. Ask questions. Push for a clear licensing strategy early in discovery or pre-sales. The more we understand what licenses allow (and restrict), the better we can design smart, compliant, and cost-effective solutions. For more information on pricing visit: https://www.purelycrm.com/pricing/
