We Live And Breath This Stuff
Microsoft Dynamics 365 and the Power Platform provide a world class suite of applications and technology. However, these solutions on their own will not achieve your business outcomes. Purely CRM’s implementation services bring years of real world experience in configuring systems to support specific business processes. We breathe life into the software and make it work for you. We also ensure project success through rigorous project management and by mitigating key risk factors.
The Purely CRM Project Team works with your business team to ensure we identify a path to results-driven realization of your project. Deploying Dynamics 365 in your organization is all about user adoption, momentum and managing change.
That is why we suggest taking a Minimum Viable Project (MVP) approach. This means delivering functionality in increments starting with an MVP that will delight the business. The likelihood of success increases exponentially as business users become more engaged and see results sooner. The Purely CRM implementation methodology is ideally suited to this approach.
The Purely CRM team uses a finely tuned Agile delivery methodology that combine some elements of Waterfall methodology. This methodology is purpose-built for Dynamics 365/CRM deployments and focuses on deploying required functionality in a timely and iterative manner.
Following initial requirements gathering sessions to determine the user stories, proposed solutions for each user story result in wireframe mock-ups and defined acceptance criteria. From the wireframe mockups associated with each user story, development tasks are created to achieve the wireframes and the acceptance criteria that has been noted.
We use sprints, usually 2-3 weeks, to add user stories and assign development tasks to the team. Daily stand-up meetings (scrums) are held to discuss progress and any blockers. Tasks are tested by Business Analysts upon completion. At the end of each sprint, a demo is given to the client stakeholders to show progress, gather feedback, and manage change and user adoption. Release to production only happens after system and user acceptance testing and training.
A successful go-live starts with a release to production and a specified period of “hypercare” where users get elevated support to ensure their adoption and to deal with any unforeseen technical issues.
While the solution transitions from hypercare to on-going support, the project team will then look at the backlog of desired features for the next release and the process is repeated until all the system requirements have been met.
Improve your business operations and gain an edge with Dynamics 365. Our team offers expert implementation services to streamline processes, increase efficiency, and gain valuable insights. Contact us to learn more about how Dynamics 365 can benefit your business.