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CRM Business Audit

Optimize and restore your current dynamics 365 implementation

CRM Business Audit

At Purely CRM, we understand the importance of your business solutions in driving success. If your current Dynamics 365 solution isn't delivering the results you expect, it can be a cause of concern. Our team offers a CRM Business Audit to help you get back on track. We'll perform a thorough examination of your current CRM solution to identify the root cause of any underwhelming performance and provide actionable recommendations to improve it. Our audit will help you unlock your full potential with Dynamics 365. Don't let subpar results hold you back. Schedule your CRM Business Audit today.

CRM Business Audit: How We Do It

Define Audit Scope and Objectives

Define Audit Scope and Objectives: Determining the purpose and goals of the audit, and outlining the specific areas that will be reviewed is important. This helps to ensure the audit is focused and aligned with the organization's objectives. The scope and objectives should be well-defined and clearly communicated to all stakeholders involved in the audit.Gather CRM Data and Information: Collecting rel

Gather CRM Data and Information

Collecting relevant information and data about the CRM system and its usage helps to provide a comprehensive overview of the current state. This can include data on user adoption, system performance, data quality, and more. Gathering as much relevant data as possible ensures the audit is thorough and comprehensive.Assess Current State an

Assess Current State and Identify Improvements

Evaluating the current state of the CRM system to identify areas for improvement is crucial. This may involve reviewing system performance, user adoption rates, data quality, and more. Key opportunities for optimization should be highlighted and recommendations for improvement made. Identifying areas for improvement in an objective and unbiased manner ensures the audit is credible and reliable.

Evaluate Data Quality

Assessing the accuracy, completeness, and consistency of the data within the CRM system is important. Poor data quality can negatively impact the performance and effectiveness of the system. The audit should evaluate data quality and make recommendations for improvement, such as implementing data validation rules and improving data entry processes.

Evaluate System Functionality and User Adoption

Analyzing the CRM system's functionality and user adoption rates is important. The system's functionality should be evaluated in terms of meeting user needs and supporting organizational processes. User adoption rates should be evaluated to determine user engagement and utilization. Recommendations should be made to optimize system functionality and increase user adoption.

Identify Customization and Configurations

Reviewing any customizations or configurations that may impact performance or data integrity is crucial. Customizations and configurations can have a significant impact on the performance and functionality of the CRM system. Recommendations should be made to optimize customizations and configurations for improved performance and data integrity.

Process Mapping

Evaluating the organization's processes and determining their alignment with the CRM system is important. This includes reviewing workflows, data entry processes, and more. The audit should identify areas where the CRM system can streamline processes and improve efficiency. Recommendations should be made to align processes with the CRM system and optimize workflows.

Evaluate User Experience

Assessing the overall user experience, including ease of use and access to information is crucial. The audit should evaluate the user interface, navigation, and information architecture of the CRM system, and make recommendations for improvement. The aim is to ensure the system is intuitive, user-friendly, and users can access the information they need.

Recommend Improvements and Best Practices

Recommending improvements and best practices for optimizing the CRM system, based on the audit findings, is important. Recommendations may include optimizing system configurations, improving data quality, streamlining processes, and more. Recommendations should be based on best practices and industry standards and aligned with the organization's objectives.

Implement Recommendations and Track

The final step involves implementing recommendations from the audit and tracking their impact. This helps to ensure that improvements are made, and the benefits of the audit are realized. It is important to regularly review the implementation of recommendations to ensure they are effective and continue to deliver value over time.

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Frequently Asked Questions

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